Privacy Policy

Last updated: July 2026

1. Introduction

AA Travel Group ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our travel services, website, or contact us.

2. Information We Collect

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number
• Travel Details: Travel dates, destinations, hotel preferences, transport requirements
• Enquiry Information: Details provided through our enquiry, visa, and contact forms
• Account Information: Username (if you create an account)

3. How We Use Your Information

We use your personal information to:

• Process your bookings and travel arrangements
• Respond to your enquiries and requests
• Communicate with you about your bookings
• Improve our services and website
• Send you marketing communications (with your consent)
• Comply with legal obligations

4. Data Storage and Security

Your personal information is stored securely using Firebase (Google Cloud Platform). We implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, disclosure, or destruction.

5. Data Sharing

We may share your information with third-party service providers necessary to provide our services, such as hotels, transport companies, and payment processors. We do not sell your personal information to third parties for marketing purposes.

6. Your Rights

Under the UK General Data Protection Regulation (GDPR), you have the right to:

• Access your personal information
• Request correction of inaccurate information
• Request deletion of your personal information
• Object to processing of your personal information
• Request restriction of processing
• Data portability

7. Data Retention

We retain your personal information only as long as necessary to provide our services and comply with legal obligations. Booking-related information may be retained for a longer period for accounting and legal purposes.

8. Cookies

Our website uses cookies to enhance user experience. You can manage your cookie preferences through your browser settings. Please refer to our Cookies Policy for more information.

9. International Data Transfers

Your information may be transferred to and processed in countries outside the European Economic Area. We ensure appropriate safeguards are in place to protect your information in accordance with GDPR requirements.

10. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.

12. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us via WhatsApp at +44 790 000 7023 or through our website contact form.

Disclaimer: This privacy policy is provided as a template and should be reviewed by a qualified legal professional to ensure it meets your specific business requirements and complies with applicable data protection laws including GDPR.